Creditors are notorious for their borderline harassing collection methods, particularly the big banks. The lengths that some of these banks go to collect is often unethical and sometimes illegal. One individual went through a particularly outrageous nightmare with Bank of America after his mother passed away, and he told his story to Consumerist.com.
Matt, who is still a college student, had to deal with the devastating loss of his mother on October 1. After she passed, Matt went through the process of notifying credit card companies, utilities, etc., while still grieving. Matt had to call Bank of America regarding his mother’s mortgage, which proved to be much more difficult than one would expect.
“The first call ended after the associate we are speaking to told us that the only person they could talk to was the person who was listed on the mortgage: my mother,” Matt said. “Since she was deceased, that’s obviously not possible, so we explained ‘death’ to the person we were speaking to. They said they had to talk to my mother, we decided it was hopeless, and gave up.”
Matt sent in a copy of the death certificate, but continued to get daily harassing phone calls approximately once per hour. Matt told the Consumerist he sent the certificate in a total of six times and the calls continued for eight weeks.
It is outrageous that a young man had to deal with this creditor harassment while worrying about his school work and grieving his mother’s death. Please contact our firm for more bankruptcy information if you are being harassed by creditors.
Benjamin Brand Services- Chicago bankruptcy attorney .